Frequently Asked Questions

Help, I have a question and I need an answer

You can search our knowledge base and find answers to the most commonly asked questions.

If you still can't find an answer, you can submit a question through the ShiftWear website contact form HERE.

When and where can I order?

We are about to launch our re-designed website by the second week of January 2016.

You will be able to pre-order directly from our website www.shiftwear.com soon.

The prices will be listed when we launch the store.

What features will the final product have?

The final product will have the following advanced features.

  • HD screen
  • Color capability
  • Images and Video display
  • Wireless charging
  • Walk to Charge tech
  • Flexible electronics
  • Flexible rechargeable batteries
  • Waterproof electronics
  • Kevlar Fiber coated soles

We will also consider adding new features that we haven't made public yet.

How will shoe sizes and colors be handled?

For indiegogo backers:

  • Once the website registration system is active. You will get an email to register with us.
  • You will then get a chance to provide us with your true foot size in CM.
  • True foot size means you will have to measure in CM, the length from your toe to heel. You should wear socks when you do this measurement.
  • We will have the exact dimensions of your feet in order to make sure you get a perfect fit.
  • You can also provide us the colors you want and the quantity.

For new website orders:

  • When our shop is live on the website.
  • You can order and select your color and true foot size in CM.

Stand flat on a ruler with your foot.

  • Wear your socks for this.
  • Measure in CM.
  • Always select one size up for wide feet.
Are kids sizes available?

We will release kids sizes in 2017 without the walk to charge technology.

They would need to be recharged wirelessly or using the supplied USB wire.

What is the size range?

Currently the size range is a TRUE FOOT SIZE of 17.5cm to 31cm measured from toe to heel.

Stand on a ruler and please wear socks when you measure your foot size.

Do you ship globally?
Yes, we can ship worldwide.
What colors are available?

The 5 colors are:

  • Black
  • Red
  • Green
  • Blue
  • Yellow

For an additional fee you can get your own custom colors.

How does Early Design Access work and when can I submit my art?

Early design access will give you the chance to test the BETA version of the app.

It will also give you the chance to experiment with the software and post your art to the marketplace BEFORE the rest of the world does.

The app will officially launch in Fall of 2016 with the sneaker.

At this point BETA testing will be over and the final version of app will be released for everyone to submit art.

You create art on your computer and then you simply upload it into the app and it is ready for display on the sneaker.

Can I put my own pictures on the shoe for free?

Yes. You will be able to upload images from any source and display them on your sneaker for free.

People can also share their images on the mobile app for others to use.

What's the price of the App?

The app is free to download and use.

How does the App marketplace work?

The app marketplace is a social network designed for the exchange of images between users.

People can sell or share their images for free.

To be able to sell designs/images you will need a special license from ShiftWear purchased for $99 a year.

The app itself is free to use and sharing images or uploading your own images for display onto the sneaker is all done for free.

Are designs free or paid?

Your own designs will always be free for you.

You can display your own images for free.

If you intend to sell them to others, you need a license from us.

If you simply want to share designs with others, then its free to do that also.

Can we have more information about the mobile app?
  • The Mobile app will allow users to upload their own custom images and videos and display them on the sneakers for FREE.
  • You can share your images on the app for others to use.
  • You can sell the images on the app.
  • 70% of revenues go to the seller and 30% to ShiftWear.
  • The seller will set the price for their own images.
  • Copyrighted content cannot be SOLD on the app marketplace.
  • The app will support most of the popular image file formats and video formats like H.264, MP4 and JPEG.
  • You can use software like Photoshop to create images.
  • Special software will be released for the desktop for artists to use.
  • The app will be on Windows, iOS and Android.
  • It will also be available for free.
  • It will be available the same time the sneakers are released to the public for sale.
What is the all white shoe?

The all white shoe is the Limited Edition M1 that will allow the entire surface area of the sneaker to be used as a canvas for displaying images.

Only 2000 will be made initially.

What is the difference between each shoe model?

The L1, M1 and H1 are all the same sneaker with same features.

The only difference is the style of sneaker.

  • L1 is Low top.
  • M1 Mid top.
  • H1 is High top.

Screen sizes will also be bigger on the M1 and H1.

The Limited edition M1 is a exclusive sneaker that will allow the ENTIRE sneaker surface to be used as a canvas for display.

What other products do you have available?

We will expand the product line to:

  • T-shirts
  • Hats
  • Jackets
  • Backpacks
  • Sunglasses

We are also interested in using the same software for entirely different markets.

Are the shoes suitable for running or sports?

The classic series won't be suitable for sport or running.

This is a high end luxury shoe. You probably want to take really good care of them.

They will be built with the best materials to ensure a long life span.

We will release other designs of shoes meant for sports and running.

Is the screen visible in the dark?

Yes, the screens will have an option to turn on the back light which will allow designs to be viewed in total darkness.

You can always turn off the back light so you don't have glow in the dark shoes.

How do the rechargeable batteries work?

They are flexible.

The batteries have passed all stress tests.

You can recharge them wirelessly, using the USB wire or simply walk and they will charge up.

More details will be released as we get closer to launch.

How reliable is the screen & shoe?

These screens are virtually indestructible.

They have been hit with a hammer, bent and stabbed and still continue to work.

The plastic substrates are incredibly strong.

The shoe will be built with the best in high end materials.

The soles coated with Kevlar Fibers, the same material used in bullet proof vests.

They are designed to last longer than traditional shoes.

Is there a vegan version available?

Once we release the first sneaker models.

We will consider sneakers made with vegan safe materials.

Our product line will expand to a variety of different sneaker models made from different materials.

What temperature conditions will ShiftWear Sneakers work in?

The storage temperature range for the flex screens are at -25℃ to 70 ℃.

Low temps around 0℃ will cause slower response times.

What's the warranty?

Only the electronics will be a protected with a 1 year warranty from the time the shoe is delivered.

What is the pre-order guarantee?

The pre-order secures your place in line to get this revolutionary sneaker made for you before the rest of the world gets a chance to their hands on them.

We are now backed by big investors who will ensure we get these initial pre-orders delivered to every supporter.

The final units will come with all the advanced features built in.

When this sneaker goes to retail stores in 2017, it will sell for a much higher price in the range of $399-$599 and the advanced features will be optional paid items.

What is the refund policy?

Pre-orders are final and non-refundable upon receipt by ShiftWear of the corresponding payment, however, refunds will be issued if the pre-ordered products and Services are deemed by ShiftWear as undeliverable.